With 90+ years working with government agencies, CBE leads the industry in recoveries and customer satisfaction. It’s our flexible, out-of-the-box approach to debt solutions that makes us effective. With extensive knowledge in our pockets, and best-practices to guide us, we’re able to provide thoughtful, caring debt collection.

The licensed and qualified staff at CBE designed systems, processes, and transactions to enable federal, state, and local governments to exceed their objectives and raise the level of service to constituents through debt collection, contact center operations, and contact tracing.

CBE blends artificial intelligence with human touch to its debt solutions

CBE makes it possible for consumers to send a message, make a payment, or speak to a virtual agent any time of day or night. Constituents can securely and conveniently resolve their debt account from their phone, tablet, or laptop in a manner that enables flexibility and strengthens reputations.

Great people doing the right thing

At the heart of government debt collection are CBE team members — agents are non-judgmental and caring, applying an ethical approach to debt recovery. It’s the people’s experience that matters, and it’s maximizing results without sacrificing integrity.

Constituent business expertise: federal, state, and city government contracts

How do you become the top collection agency for the three largest government contracts? Scalability, consistency, and industry expertise. 

We work every day as an extension of many city, state, and federal government entities. From business process outsourcing to collection of fees, fines, and taxes, we take a citizen-centric approach to providing customer service and serving consumers on their terms and within their timeframe. Federal contracts account for over 64 percent of our active inventory, due to our ability to deliver industry-leading recoveries compared to other agencies.

Here’s how we’re different:

• We are a top performer on Federal contracts.
• After-call survey results show 85% of consumers rated CBE either a 4 or 5 (on a 1 to 5 scale) for satisfaction.
• Data and technology-driven, secure platforms insure privacy, consistency, and reliability.
• Continued investment in state-of-the-art solutions and artificial intelligence.
• Proprietary skip tracing engine — the only debt collection agency with this type of innovation
• Scalable platforms and comprehensive agent training programs supporting any size contract.

Whether we’re serving smaller state governments or the largest contracts in the federal government, we have the capabilities, flexibility, and know-how to complete any job more effectively than other debt collection agencies. 

CBE is a thought-leader when it comes to government debt collection; members of our team are regularly called on as industry experts for the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission, industry hearings, and conferences. These industry insights are shared with our clients, providing them the currency of information to keep them ahead of the regulatory curve.

Innovative technology drives collection success for government entities

Our in-house technology development allows us to add value no one else can. From lower wrong-number rates to the independence gained by our unique ability to customize our systems, we can recover more outstanding government debt while calling less, and in the end, generating more revenue with less risk for our clients.

By utilizing the most advanced technology and tools, we deliver consistent, high-quality results.