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We work hard to ensure CBE’s culture transcends time and space – because what we do at CBE hinges on a culture that has been carefully developed to foster workplace engagement and performance for our clients.

Who is CBE?

Founded in 1933, CBE Companies is a global provider of outsourced contact center solutions focused on connecting people to solutions. We specialize in receivables management, fraud, and customer care services. From a one-of-a-kind culture immersion approach to a proven ramp process, CBE aligns our capabilities and resources with our clients’ priorities of customer satisfaction, performance, and data security.

People drive innovation, and for more than 85 years CBE has continued to invest in developing and nurturing leaders throughout the organization by creating an environment in which individuals thrive, creativity is valued, and organic growth is achieved. With nearly 1,500 people in 3 locations globally, CBE Companies can deliver the right solution in the right location(s) for our clients’ ever-changing business needs. CBE corporate headquarters is located in Cedar Falls, Iowa, with a presence in New Braunfels, Texas and additional facilities in Clarksville, Tennessee and Manila, Philippines.

What’s next for your career? CBE can help.

Whether you’re looking for a stable workplace for the next year or the next step on your career path for the long-term, CBE can be a great place to learn, grow and get ahead.

The Your Next Step program at CBE is designed to help you find the right path. Whether that’s a long-term career at CBE or a stepping stone to other jobs or industries, we’re here to help.

How does Your Next Step Work?

Any employee at any level can learn about any area of the company they are interested in. At CBE we provide opportunities to create exposure to different areas of the business.

Employees can take control of their own learning and career advancement:

Coaching and Mentorship –

  • Coaching focuses on enhancing current job performance and driving personal growth by developing new skills to make the organization more successful.
  • Mentorship focuses on career path by providing every employee with a positive role model who helps them reach their development goals.

Training – 

  • Increase your knowledge and hone your skills and progress professionally and personally in areas including negotiation, critical thinking, problem solving, and learning various tech tools.

At CBE, we believe that diversity, equity, inclusion and belonging are directly related to our ability to create great customer relationships, foster innovation and drive long-term success. We celebrate a diverse workplace and welcome you to play your unique role with us. Apply now for one of our open positions.

Our Locations

Corporate Headquarters

1309 Technology Parkway
Cedar Falls, IA 50613

Clarksville Operational Center

326 Innovation Way
Clarksville, Tennessee 37042

New Braunfels Virtual Operations

New Braunfels, TX 78130

Philippines Operational Center

16th Floor W Fifth Avenue Building
Fifth Avenue, Bonifacio Global City
Taguig City Metro Manila, Philippines 1634

Awards & Accolades

Top 25 Innovative Agencies:

Twice awarded as one of Receivables Advisor magazine’s Top 25 Innovative Agencies, CBE’s dedication to the development of innovative, next-generation tools enhance both the employee and consumer experience.

Training APEX Award:

CBE’s training program has been recognized a second year in a row as a Training magazine Training APEX Award winner. Significant investment in CBE’s robust training commitment helps our staff become not only better at their jobs, but better able to tackle challenges in their life away from work as well.

Rated Female Friendly:

Recently recognized by InHerSight as #5 of “The 20 Best Financial Services Companies to Work For”, CBE partners with recruiting resources that focus on women in the workplace

2021 & 2022 Top Workplace in the USA:

With a focus on cultural excellence, this most recent recognition attests to CBE’s people-centered culture and our commitment to doing the right thing for employees and consumers alike. From associates and management to professionals and executives, CBE has a remarkably tenured staff for a company that employs nearly 1,200 people—many of whom have been with the company for more than 20 years.

2021 Top Workplace for Diversity, Equity & Inclusion:

CBE’s Diversity & Inclusion Leadership Developer leads the integration of the principles of Diversity, Equity & Inclusion into CBE’s workplace culture. Not only does this role act as consultant to company leadership on diversity management and inclusion initiatives, but also provides counsel and guidance to management on best practices associated with mentoring employees from diverse backgrounds and perspectives.

Above and Beyond Award:

In recognition of CBE’s commitment to our employees enlisted in the guard and reserves. CBE was presented the Above and Beyond Award by ESGR State Committees, which recognizes local employers that have gone above and beyond the legal requirements of the Uniformed Services Employment and Reemployment Rights Act.

2021 Grow Cedar Valley Economic Inclusion & Diversity:

CBE’s focus on Diversity & Inclusion is an essential part of creating a consistent culture across all our locations. As CBE continues to enhance our diverse and inclusive workforce, we want to attract job seekers and prospective clients who share in that mission.

Employers of Choice 2022:

CBE is recurrently named an Employer of Choice within the Cedar Valley, attesting to the supportive environment we provide to our employees through substantial training, employee engagement, and ongoing support.

Benefits: CBE’s Total Rewards Package

Every day we go above and beyond for our clients, customers, and co-workers. Your benefits are how we go above and beyond for you. Our Total Rewards Package is designed to support many aspects of your life here at CBE Companies and at home.

Full-time benefits include:

Medical, Dental, and Vision Coverage Options
Medical-Flexible Spending Account/Health Savings Account
Company Paid Life Insurance
Company Paid AD&D (accidental death & dismemberment)
 Company Paid Short-Term Disability
Long-term Disability
401(k)/Roth Retirement Plan with Company Match
Tuition Reimbursement
Income Supplemental Insurance
Pet Insurance (for your furry family members)
Generous Paid Time Off
Personal Days Off
Paid Holidays and a Paid Floating Culture Holiday
Annual Wellness Challenge (complete to earn up to $100)
Employee Assistance Program
Grief Counseling
Will Preparation and Estate Services

But there’s more than just that—we also offer FUN perks such as:

Certification Courses
Post-Secondary Education Partnerships with Local Colleges
Support Charities (to wear casual attire)
Volunteer Opportunities
Fundraising Events
Fun Committee (offering events and prizes throughout the year)
Annual Company Events
Fitness Center (Cedar Falls only)
Walking Path/Exercise Equipment (around the lake – Cedar Falls only)
CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background checks and drug testing required.

Contact Us

(319) 234-6686

Cedar Falls, IA 

Clarksville, TN 

New Braunfels, TX 

Manila, PH 

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Whether you want to talk business, apply for a job or make a payment, we make it easy to get in touch with us.